We're a team of enthusiasts not only commited to excellent customer service, but also to creating superb, recognisible, results. Every vehicle that leaves our garage is the result of time, labour and a desire for perfection.

We also recognise the importance of maintaining high standards and so we are part of multiple organisations who provide accreditation and customer security.



Customer commitment guaranteed

The service costs are provided, where feasible, before any work is carried out and no work will be done without your prior authority. All work is done by qualified staff using manufacturers's parts* in accordance with manufacturer's recommendations.

The Masterserve code of conduct is something we not only follow, but something we believe in. Here is our masterserve promise to you:

  • We will only ever treat you with honesty, integrity and courtesy.
  • We will provide you with costs for service and repairs, where it is feasible, before any work is carried out.
  • We will not carry out any work on your vehicle without your prior authority.
  • We will collect and deliver back your vehicle within an agreed distance whenever possible.
  • We will carry out all work on your vehicle to the highest standard using only trained and qualified staff & in accordance with the manufacturer's recommendations.
  • We will only fit manufacturer's original equipment parts to your vehicle unless otherwise authorised by you and they will carry a 12 month parts and labour warranty.
  • We will retain all parts replaced for inspection for three working days or place them in the boot of your vehicle should you so request.
  • We will guarantee all workmanship for a minimum of 12 months or 12000 miles in accordance with our FSG MasterServe warranty procedures.
  • We will provide you with documentation giving details of all work carried out on your vehicle.
  • We will return your vehicle in a clean and presentable condition.

MVRA member

Ensuring consumer peace of mind

Now part of the Retail Motor Industry Federation (RMI), MVRA members follow a code of practice, promoting the best customer service and industry practices.

Being a member of the Motor Vehicle Repairers Association (MVRA), means we respect all statutory rights of the customer, striving to provide the best possible customer service. We follow the best business practices and offer competitive services and prices.

  • Our responsibility
    • All work must comply with manufacturer specifications and quality requirements.
    • A written estimate or quote must be made available on request and changes to this must first be authorised by the customer.
    • An itemized invoice should be provided to the customer upon completion of the repair.
    • Statutory requirements relating to Health and Safety, Environmental Protection etc. must be adhered to.
    • MVRA membership class must be displayed in a prominent position and staff should be familiar with the provisions of that class.
    • Compliance with MVRA recommendations arising from inspection or evaluation is mandatory to ensure high standards are maintained.
  • Guarantee
    • All work completed by the repairer should be guaranteed for a clearly specified period of time in writing.
    • The period of guarantee must be transferable to any subsequent owner.
  • Advertising
    • Advertising must be legal, accurate and honest.
    • Language should be clear and readily understood by customers.
  • Conciliation
    • Complaints must be dealt with in a quick and effective manner.
    • Complaints must be maintained in a log along with the details of the solution.
    • The complaints log must be available for review by MVRA representatives on request.
    • Full cooperation is given to third party representitives acting on behalf of the customer.
    • Where resolutions are not possible, conciliation procedures operated by the MVRA must be followed.
  • Disciplinary
    • Members who are guilty of misconduct are liable to penalties including expulsion or suspension from MVRA

Automotive Technician Accreditation

A voluntary show of excellence

ATA is an industry standard benchmark of competence. An ATA accredited individual has proven their capability at performing the job in their specialism.

To achieve an ATA accreditation, an individual must pass a combination of knowledge and practical assessments and agree to abide by an ethical Code of Conduct.

An ATA registered individual has their skills tested and regulated. This is a scheme governed by the IMI (Institute of the Motor Industry) - the professional association and sector skills coincil for the retail automotive industry.

To become ATA registered an individual must pass a series of comprehensive and rigorous knowledge and practical assessments. To ensure that the individual keeps up-to-date with the latest technological advance, they are required to undertake a re-accreditation every 3 years.

Accredited individuals and the business that employ them have shown that they are committed to providing customers with the highest level of technical expertise and professional standards.

ATA accredited individuals have signed, and are bound by, an ethical Code of Conduct and have been issued with a photo identity card so that you can be confident of their credentials.